Enhanced Care Management

Support When You Need It Most

ECM Advocate is here to help you navigate healthcare, connect to resources, and find support when life feels overwhelming.

Or call us: 213-946-5225

A trusted guide can turn a complicated healthcare journey into a more manageable one.

Who we serve

Wherever you are in life, we may be able to help.

ECM Advocate supports people facing different challenges in life, health, and access to care. Whether you're managing a complex health condition, experiencing housing instability, welcoming a new baby, or navigating a major life transition, you don't have to do it alone.

Adult man smiling
Adults

Adults

Support navigating complex health conditions, benefits, and community resources.

Child smiling at home
Children

Children

Helping families access pediatric care, developmental services, and school-based support.

Senior woman smiling at home
Seniors

Seniors

Coordinating in-home care, transportation, and specialist appointments for older adults.

Family portrait together
Families

Families

Connecting whole families to care, housing stability, and social services together.

Mother holding newborn baby
Postpartum individuals

Postpartum individuals

Guiding new parents through maternal health, infant care, and mental wellness resources.

Person receiving community support
People experiencing homelessness

People experiencing homelessness

Linking individuals to housing navigation, shelter, and healthcare access.

Person in a supportive group setting
People seeking substance use support

People seeking substance use support

Connecting people to treatment programs, peer support, and recovery resources.

What we do

We Help Make the Next Step Clearer.

Getting the Care You Need

We can help you find the right healthcare services, coordinate appointments, and stay connected with your care team.

Getting to Your Appointments

We can help you understand your transportation options and connect you with available services.

Finding Resources Beyond Healthcare

We can connect you with resources for housing, food, transportation, community programs, and other needs that affect your health.

Navigating the Healthcare System

Not sure who to call or where to start? We can help you understand your options and find the right place to go.

Support After a Hospital Stay

Coming home after a hospital stay can be overwhelming. We can help you understand your next steps and stay connected to your care.

Helping You and Your Family

We can help family members and caregivers understand care needs, find resources, and know what to expect.

Explore care services

The process

Getting Started Is Simple

01

Talk With Us

Tell us what's going on and what's been difficult. We'll listen, answer your questions, check your ECM eligibility, and explain how we may be able to help.

02

Make a Plan

Once we understand what you need, we'll work with you to identify your priorities and connect you with the right care, services, and resources.

03

Keep Moving Forward

Your care coordinator stays connected as you work through appointments, referrals, resources, and other next steps. If something changes, we can help you figure out what comes next.

Stories of support

Real People. Real Progress.

I’m so happy I was able to get the bathroom changes I needed. My care manager put in the referral and kept checking in to make sure things were moving along. She really stayed on top of it for me. Now that the changes are done, I feel much safer and more comfortable using my bathroom at home. I’m really thankful for her help and for making sure I got what I needed.
ECM Advocate member
My husband and I were homeless, and our care manager has been there for us, helping us find resources and supporting us as we work toward getting back on our feet. We’re now open to Recuperative Care and have also been connected with a Housing Navigator to help us find stable housing. We’ve also been doing better with our health. We haven’t had any ER visits since October! We still have a lot we’re working toward, but things are finally starting to feel a little more hopeful. We’re really thankful for the support we’ve received along the way.
ECM Advocate member
We’re so thankful for the support we received during such a stressful time. My husband's care manager stayed on top of his appointments, followed up with doctors, and helped connect us with resources along the way. After months of follow-ups, we finally got a biopsy for him and received the news we were hoping for: the biopsy was negative, and the brain finding had resolved. Today, my husband is back home and back to himself. We’re so grateful we didn’t have to go through it alone.
Family member

You do not have to navigate care alone

Connect with ECM Advocate to learn how personalized care coordination can support you or someone you love.

Talk with an advocate